FIRST TIMERS + GENERAL INQUIRIES

INJURIES & HEALTH CONCERNS

CLASS SCHEDULING

STUDIO POLICIES

BILLING & CLASS PACKAGES

MEMBERSHIPS

GIFT CARDS

ADDITIONAL QUESTIONS

faq

  • Not at all! If you're new to Pilates or the Reformer (or Pilates in general), we recommend starting with our Reformer I Foundations class to master the essentials.

    We recommend (if not require!) at least 6-8 foundations class prior to progressing.

    And a friendly reminder: be kind to yourself as you learn—everyone starts somewhere.

  • We recommend starting with our Intro Promo—a 4-class pack for $99, available at all locations. We also occasionally offer 2-week or 1-month unlimited passes throughout the year.

    This is the perfect way to explore our classes and instructors to see if Valeō feels like home.

  • Many of our most dedicated clients—the ones who experience the most profound transformation in strength, alignment and mind-body connection—find their rhythm at 4-5 sessions per week.

    For those making Pilates their primary practice, we recommend this same 4-5 class frequency to build consistent, lasting results.

  • Yes, you'll get stronger—that's a given. But the real change is in how you move through the world: with more grace, more confidence, and a deep, steady strength that supports you in everything you do. The visible changes are simply a side effect of how you feel within.

  • Grip socks are required for your safety during class. No pair? No problem—we sell them at the studio for $28+HST.

    We also recommend bringing a small towel and a water bottle to stay fresh and hydrated.

  • Our classes blend classical and contemporary Pilates for a complete, full-body athletic-conditioning experience.

    Expect to be challenged as you engage new muscles and build strength through controlled movement.

  • Our beautiful studios are designed for your comfort and convenience. Each location* includes:

    • A spacious private bathroom and a dedicated changing room.

    • Secure lockers* (select locations) to store your valuables.

    • A vanity area stocked with hair and beauty products for quick touch-ups.

    • A filtered water station to refill your bottle.

    For the ultimate recovery experience, our Pickering and Whitby locations also feature hydrotherapy amenities, including a cold plunge, infrared sauna, and steam showers.

  • Yes! We have convenient onsite parking at all of our studios—75 spots at our Pickering Location, 75 at our North York Location, and 200 at our Whitby Location.

  • Yes! Guests are always welcome.

    When booking your class, you’ll see the option to reserve a spot for a guest as well. This can be done by paying a drop-in rate for your guest.

    If your membership tier includes a guest pass, you can book it directly through the Valeō Pilates app. Your guest will be prompted to enter their first name, last name, contact information, and sign the digital waiver.

  • We love seeing your fancy moves and celebrating your progress! However, to protect the privacy and comfort of everyone in our community, we have a strict no-recording policy during class.

    You are more than welcome to take selfies or photos of yourself before or after class, and our instructors are happy to help you capture a specific movement to share. We simply ask that you avoid including other clients in your photos without their explicit permission, and that you do not set up tripods or record discreetly during class time.

    Thank you so much for respecting this policy and helping us maintain a safe, focused space for all our members.

FIRST TIMERS + GENERAL INQUIRIES

INJURIES AND HEALTH CONCERNS

  • If you have an injury or health concern, we recommend consulting your healthcare provider before joining class. We also encourage you to share any limitations with your instructor so they can offer safe modifications throughout the session.

    For a more medical or therapeutic Pilates experience—like working with an injury or specific rehabilitation—we absolutely recommend beginning with private sessions with a dedicated practitioner who specializes in that area.

    While that's not the focus of our group studio, we're huge believers in doing what's best for your body! We'd be happy to point you toward some excellent colleagues who provide that specific one-on-one care.

  • We’re excited to be exploring more specialized class options—such as pre and postnatal offerings. Follow us on social media or join our newsletter to be the first to know when they launch!

  • To ensure the utmost safety for you and your baby, we have a few important protocols in place:

    • Medical Clearance: We require written medical clearance from your obstetrician (OB) or family doctor before you can join any Reformer or Mat Pilates classes. This note should confirm that Pilates is safe for you during your pregnancy.

    • In-App Disclosure: Once you have your clearance, please disclose your pregnancy and complete the specific waiver via our app. This helps us ensure our records are up-to-date.

    • Let Your Instructor Know: We also encourage you to quietly let your instructor know before class begins. This allows them to provide you with the right modifications and dedicated support throughout your session.

    Your safety and well-being are our highest priority. These steps help us create the best and most supportive experience for you. We can't wait to move with you!

  • Booking your spot is simple:

    1. Create an Account & Get Credits: Head to our website to create your account and purchase a membership, a class pack, or a single class credit.

    2. Download Our App (Optional but Handy!): For the easiest booking experience, download the Valeō Pilates app from the Apple App Store or Google Play. You can manage your bookings right from your phone!

    3. Reserve Your Spot: Once you're set up, simply browse our schedule on the website or in the app and select the class time that works best for you!

  • Good news—our waitlists move quickly and clear 99% of the time! Here’s how it works:

    • When a spot opens, you’ll get a text and have 60 minutes to confirm.

    • If you confirm but don’t have an active membership, the drop-in rate will be charged.

    • Within 60 minutes of class, any open spots go to the fastest fingers from the waitlist—no confirmation window.

    To respect your rest, no notifications are sent between 11 PM and 5 AM.

  • Our instructors and class schedules may occasionally change. For the most up-to-date information, we recommend checking the Valeō class schedule regularly.

  • To get the most out of your class, we recommend arriving 10–15 minutes early to settle in. For safety and to minimize disruptions, studio doors lock 10 minutes after class begins. If you arrive after this time, you won’t be able to join the class and your credit will be forfeited.

  • All bookings are done prior to classes. If you want to set up a time to come in and check out the studio before booking, email us and we’ll be more than happy to meet with you.

  • We totally get that schedules change! But switching to an earlier class isn't allowed — even moving to a different time counts as a late cancellation, as it releases one spot and takes another. To keep things fair, all bookings are final and subject to your confirmed booking.

CLASS SCHEDULING & STUDIO POLICIES

BILLING & CLASS PACKAGES

  • Our booking system accepts secure payments from all major credit cards (Visa, Mastercard, American Express) and Visa Debit.

  • All Valeō classes, credit packages, memberships, workshops, special events, and gift cards are final sale and are not refundable or transferable.

  • To keep your class credit, please cancel at least 8 hours before your scheduled class.

    Cancelling within 8 hours will result in forfeiting your credit. If you are on an unlimited membership, a $15 late fee also applies. A no-show will incur a $20 administrative fee plus the loss of your class credit.

    These policies help us respect the time of our instructors, manage our waitlist fairly, and ensure that every booked spot is available to those ready to attend.

  • We offer students 10% off class packages during holiday and summer breaks (memberships and promotional packages are excluded).

    When these promotions are active, they will be announced on our Instagram. To access the discount, just send us an email with your student verification.

  • A membership gets you the lowest price per class—it's the best value if you're looking to make Pilates your main form of fitness. We recommend it because it’s the most cost-effective option.

    Class packages are slightly more expensive, but that's for a reason: you pay a small premium for the flexibility. If you want Pilates to supplement your routine, or can't commit fully, this is best for you.

    Ultimately, we always recommend memberships. They allow you to build a real routine and make fitness a consistent part of your life, without the risk of burning out from a lack of structure.

  • We’re thrilled to offer memberships that give you access to Valeō at a special discounted rate. With tiers ranging from 4 to 12 classes per month, you can choose the option that best fits your routine.

    All memberships have a 2-month minimum commitment (with the exception of our Obsessed membership, which includes one Reformer or Mat class every day and requires a 6-month commitment).

    Memberships are auto-billed monthly and non-transferable. Visit our pricing page for full details and to find the membership that’s right for you!

  • All Valeō memberships have a 2-month minimum commitment, except for our Obsessed membership, which requires a 6-month commitment.

    After this initial period, you’re free to cancel at any time. To cancel, simply message us via the Valeō App (available on iOS & Android) or email at hello@valeopilates.com at least 2 weeks before the end of your current billing cycle, and we’ll take care of stopping the auto-renewal.

  • We know life happens! That’s why we offer the option to freeze your membership.

    • How to Request: You can easily initiate a freeze request by messaging us directly through the Valeō Pilates App (available on iOS and Android) or by emailing us at hello@valeopilates.com.

    • Eligibility: Please note that freezes can only be requested after you’ve completed your initial 2-month commitment.

    • Freeze Allowance: Members may freeze their membership up to two times per year, for a maximum of four weeks each time.

    • Timing: To process your request, we require that you contact us at least 7 days before your next billing date. Your request must include your desired start and end date for the freeze period.

    • Important Details: Please note that freezes cannot be split into shorter periods or extended beyond the initial four-week maximum.

    We're here to help make your membership work for you!

  • Yes! Our Obsessed membership is an unlimited option with a 6-month commitment. It allows you to book one Reformer or Mat class every day, renewing monthly.

  • Yes! Members can purchase a single class credit through their profile for a guest.

MEMBERSHIPS

GIFT CARDS

  • Yes! Gift cards are available both online and in-studio.

    Email gift cards are sent directly to the recipient upon purchase, while physical cards can be picked up at the studio.

  • Cash-value gift cards never expire.

    Gift cards for credit packages follow the same expiration policy as the package itself and become active upon redemption.

  • To use your gift card, simply enter the code in the "Gift Card / Discount Code" box on the checkout screen. The credit will be automatically applied to your purchase of any class pack or membership.

    Pro Tip: Be sure to save a photo of your gift card number on your phone. This way, you'll always have it handy if there's a remaining balance to use next time!

  • Reformer Pilates is a dynamic full-body workout performed on a specialized piece of equipment called the reformer. It’s designed to build strength, improve flexibility, enhance balance, and support better coordination—all in one empowering practice.

  • Reformer Pilates emphasizes time under tension and smooth, controlled movements. With regular practice, you’ll notice improved strength, mobility, flexibility, and even an uplifted mood—along with many other benefits.

  • Joseph Pilates first developed his method, then called Contrology, during WWI while in an internment camp. He attached springs to hospital beds to help patients exercise without standing. That early invention eventually evolved into the reformer machines we use in studios today.

  • Mat Pilates uses minimal equipment and focuses on bodyweight exercises performed on the mat.

    Reformer Pilates, on the other hand, adds resistance through the reformer machine, creating a dynamic progression that’s both challenging and accessible for a wide range of practitioners.

  • Classical Pilates follows Joseph Pilates’ original method, focusing on his precise sequencing, control, and technique.

    Contemporary Pilates builds on this foundation, often incorporating props like balls, rings, or weights, and using music to create a group-fitness experience.

    At Valeō, we bring a contemporary twist to the classical method for a practice that’s both rooted and refreshing.

ADDITIONAL QUESTIONS