first timers +

general inquiries

  • Not at all! If you're new to Pilates or the Reformer, we recommend starting with our Reformer I Foundations class to master the essentials.

    And a friendly reminder: be kind to yourself as you learn—everyone starts somewhere.

  • Grip socks are required for your safety during class. No pair? No problem—we sell them at the studio for $28.

    We also recommend bringing a small towel and a water bottle to stay fresh and hydrated.

  • Our classes blend classical and contemporary Pilates for a complete, full-body athletic-conditioning experience.

    Expect to be challenged as you engage new muscles and build strength through controlled movement.

  • Our beautiful studios are designed for your comfort and convenience. Each location* includes:

    • A spacious private bathroom and a dedicated changing room.

    • Secure lockers to store your valuables.

    • A vanity area stocked with hair and beauty products for quick touch-ups.

    • A filtered water station to refill your bottle.

    For the ultimate recovery experience, our Pickering and Whitby locations also feature hydrotherapy amenities, including a cold plunge, infrared sauna, and steam showers.

  • Yes! We have convenient onsite parking at all of our studios—75 spots at our Pickering Location, 75 at our North York Location, and 200 at our Whitby Location.

  • Yes! Guests are always welcome. When booking your class, you’ll see the option to reserve a spot for a guest as well. Just make sure your account has enough credits to cover both your reservation and your guest’s.

injuries & health concerns

  • If you have an injury or health concern, we recommend consulting your healthcare provider before joining class. We also encourage you to share any limitations with your instructor so they can offer safe modifications throughout the session.

  • We’re excited to be exploring more specialized class options—such as pre and postnatal offerings. Follow us on social media or join our newsletter to be the first to know when they launch!

  • Members who are pregnant are kindly asked to provide written medical clearance from their obstetrician (OB) or family doctor before joining any Reformer or Mat Pilates classes. The note should confirm that Pilates is safe for you during pregnancy. We also encourage you to let your instructor know about your pregnancy so they can provide the right modifications and support throughout class.

class scheduling & studio policy

  • To book a class, you’ll first need to create an account on our website and purchase either a membership or a class credit. You can also download the Valeō Pilates app from the Apple App Store or Google Play for easy booking on the go. Once you’re set up, simply head to our schedule and choose the time that works best for you!

  • Our instructors and class schedules may occasionally change. For the most up-to-date information, we recommend checking the Valeō class schedule regularly.

  • To get the most out of your class, we recommend arriving 10–15 minutes early to settle in. For safety and to minimize disruptions, studio doors lock 10 minutes after class begins. If you arrive after this time, you won’t be able to join the class and your credit will be forfeited.

billing & class packages

  • Classes can be purchased through our booking system using all major credit cards, including Visa, Mastercard, Amex, and more.

  • All Valeō classes, credit packages, memberships, workshops, special events, and gift cards are final sale and are not refundable or transferable.

  • To keep your class credit, please cancel at least 8 hours before your scheduled class. Cancellations made within 8 hours of the start time will result in the credit being forfeited.

memberships

  • We’re thrilled to offer memberships that give you access to Valeō at a special discounted rate. With tiers ranging from 4 to 12 classes per month, you can choose the option that best fits your routine. All memberships have a 2-month minimum commitment (with the exception of our Obsessed membership, which includes one Reformer or Mat class every day and requires a 6-month commitment). Memberships are auto-billed monthly and non-transferable. Visit our pricing page for full details and to find the membership that’s right for you!

  • All Valeō memberships have a 2-month minimum commitment, except for our Obsessed membership, which requires a 6-month commitment. After this initial period, you’re free to cancel at any time. To cancel, simply email us at least 2 weeks before the end of your current billing cycle, and we’ll take care of stopping the auto-renewal.

  • Members may freeze their membership up to two times per year for a maximum of four weeks each. Requests must be emailed to hello@valeopilates.com at least 7 days before your next billing date and must include both a start and end date. Freezes can’t be split or extended, and you’ll need to complete the initial 2-month commitment before requesting one.

  • Yes! Our Obsessed membership is an unlimited option with a 6-month commitment. It allows you to book one Reformer or Mat class every day, renewing monthly.

  • Yes! Members can purchase a single class credit at a special discounted rate to bring a guest. The discount is automatically applied at checkout when you hold an active membership.

gift cards

  • Yes! Gift cards are available both online and in-studio. Email gift cards are sent directly to the recipient upon purchase, while physical cards can be picked up at the studio.

  • Cash-value gift cards never expire. Gift cards for credit packages follow the same expiration policy as the package itself and become active upon redemption.

  • Log into your account on the website (under Account Balance) or the app (under Payment Methods) and enter your code—the balance will be added automatically.

ask us anything!

  • Reformer Pilates is a dynamic full-body workout performed on a specialized piece of equipment called the reformer. It’s designed to build strength, improve flexibility, enhance balance, and support better coordination—all in one empowering practice.

  • Reformer Pilates emphasizes time under tension and smooth, controlled movements. With regular practice, you’ll notice improved strength, mobility, flexibility, and even an uplifted mood—along with many other benefits.

  • Joseph Pilates first developed his method, then called Contrology, during WWI while in an internment camp. He attached springs to hospital beds to help patients exercise without standing. That early invention eventually evolved into the reformer machines we use in studios today.

  • Mat Pilates uses minimal equipment and focuses on bodyweight exercises performed on the mat. Reformer Pilates, on the other hand, adds resistance through the reformer machine, creating a dynamic progression that’s both challenging and accessible for a wide range of practitioners.

  • Classical Pilates follows Joseph Pilates’ original method, focusing on his precise sequencing, control, and technique. Contemporary Pilates builds on this foundation, often incorporating props like balls, rings, or weights, and using music to create a group-fitness experience. At Valeō, we bring a contemporary twist to the classical method for a practice that’s both rooted and refreshing.